Rockpool Bar & Grill

General Reservations
Booking & Cancellation Policy

Confirmation & Credit Card Details

We will require credit card details on file to secure and confirm all reservations at this time. Bookings with no credit card guarantees are subject to cancellation by the discretion of the venue managers.

Minimum Spend

Guests are required to agree to a minimum spend amount upon booking. This minimum spend must be reached on the day by purchasing food and beverages at the venue. Children under 12 years old are exempt from the minimum spend.

Cancellation & Changes in Numbers

We require a minimum notice period of 24 hours to cancel a booking or to change the number of guests attending. This request must be submitted in writing via email or advised over the phone to one of our reservations or venue staff and must be outside of the notice period to not incur a fee. Cancellations or changes to the numbers within the notice period will result in a $50 per person charge made to the credit card on file. Should a cancellation request be submitted to us with sufficient notice given, we can transfer the booking to an alternate date or cancel the reservation without penalty. Cancellations are able to be made online via a link in the original booking confirmation. Cancellation of the reservation must be done outside of the 24 hours prior to the booking. Online changes are not able to be done within 24 hours prior to the time of the reservation.

Snap Lock downs: Should your bookings be impacted by a snap lock down or unforeseen closure of the venue and you do not wish to move it to another date, there will be no cancellation fee.

Public Health Orders

All guests are required to abide by the public health orders in place by the government at the time of attending their reservation. We will follow these orders to the letter on the day of your booking. If guests fail to meet the conditions of the health order and are not permitted entry to the venue, your are liable for no-show fees incurred.

Indemnity & Liability

The client indemnifies Pacific Concepts & Hunter St. Hospitality against any and all damages caused during the Event by any of their guests, including but not limited to property damage, personal injury & loss of profits, indirect or consequential loss except to the extent of such damages are caused by the acts or omissions of Pacific Concepts & Hunter St. Hospitality. Damage to Pacific Concepts & Hunter St. Hospitality property is the sole responsibility of the organiser and we reserve the right to charge for any damage,

Public Holiday Surcharge

All bookings that fall on a Public Holiday incur a 15% surcharge.

Acceptance of Agreement

By confirming your reservation with us and supplying credit card details you are accepting of and are bound by the terms and conditions as stated in this agreement.

This agreement is valid for all Hunter St. Hospitality or Pacific Concept brands as noted below.

We look forward to seeing you soon.