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General Reservations
Booking & Cancellation Policy

Confirmation & Credit Card Details

During peak service times, we kindly ask for a credit card to be placed on file when booking, helping us minimise last-minute cancellations and no-shows.

Cancellation & Changes in Numbers

 If a booking is cancelled late or guests do not attend, a fee of $50 per person may apply. For small groups, we request at least 4 hours’ notice to avoid this charge. For groups of 8 or more, we require a minimum of 24 hours’ notice. Please note that separate cancellation terms apply to private room bookings, which will be shared at the time of reservation.

Indemnity & Liability

The client indemnifies Hunter St. Hospitality against any and all damages caused during the event by any of their guests, including but not limited to property damage, personal injury & loss of profits, indirect or consequential loss except to the extent of such damages are caused by the acts or omissions of Hunter St. Hospitality. Damage to Hunter St. Hospitality property is the sole responsibility of the organiser and we reserve the right to charge for any damage,

Public Holiday Surcharge

All bookings that fall on a Public Holiday incur a 15% surcharge.

Acceptance of Agreement

By confirming your reservation with us and supplying credit card details you are accepting of and are bound by the terms and conditions as stated in this agreement.

This agreement is valid for all Hunter St. Hospitality brands as noted below.

We look forward to seeing you soon.

Rockpool EOFY