View our frequently asked questions below. Please scroll to end for questions specific to a restaurant. If you have a question that is not listed below, please email us at [email protected] for Sydney or Melbourne locations or [email protected] for Perth location. Let us know which restaurant you are interested in visiting.
Our dress code is categorised as smart casual. We kindly request that our valued guests refrain from wearing sportswear or casual clothing, including items such as hats, sleeveless shirts, athletic leggings, thongs and sandals. Your cooperation is greatly appreciated.
First and foremost, we are a steakhouse, and are renowned for our beef and seafood credentials. For that reason, our vegan options are limited. We can, however, cater for most other dietary requirements. Please make note of your special dietary requirements when you make your online booking, and let your server know once you have been seated.
We have a range of delicious handmade desserts at Rockpool including our all-time favourite Catherine’s Passionfruit Pavlova. If you prefer to bring your own cake for a celebration, we charge a $9 per person cakeage fee.
Rockpool is a licensed restaurant with a phenomenal wine and bar beverage list. We don’t offer a BYO service.
We have halal-certified meat on the menu, however there is no separate halal preparation space in our kitchens.
Yes, we do at all of our restaurants.
We do not have high chairs at any of our restaurants.
Gift cards can be purchased in venue during opening hours, and online.
We accept Rockpool Bar & Grill, Hunter St. Hospitality, previously Pacific Concepts, Good Food and Gourmet Traveller gift cards.
During peak service times, we kindly ask for a credit card to be placed on file when booking, helping us minimise last-minute cancellations and no-shows. If a booking is cancelled late or guests do not attend, a fee of $50 per person may apply. For small groups, we request at least 4 hours’ notice to avoid this charge. For groups of 8 or more, we require a minimum of 24 hours’ notice. Please note that separate cancellation terms apply to private room bookings, which will be shared at the time of reservation.
The restaurant team may not be able to attend you’re your call immediately. Please leave a message, alternatively send an email to [email protected] for Sydney and Melbourne enquiries, or [email protected] for Perth enquiries.
We do accept walk-ins, however, a booking is highly recommended, especially on weekends.
We do not take bookings in the bars of any of our restaurants.
Please email our Sydney and Melbourne team on [email protected] or our Perth team on [email protected] and provide as much information as possible about your event.
Rockpool Sydney
Santiago Aristizabal is our Executive Chef across all three Rockpool restaurants, and Head Chef at Rockpool Sydney. Santiago joined the Sydney team in 2009 as a casual chef on a student visa. The Colombian national has proven himself an integral part of the team, working his way up to Sous Chef then Head Chef. Considered by his fellow chefs as an excellent all-round culinary professional, and Rockpool Bar & Grill Sydney’s resident beef expert, Santi is an exceptional team leader.
Rockpool Bar & Grill Sydney is Australia’s most beautiful dining room. Situated in the sensational City Mutual Building, a 1936 Emil Sodersteen-designed American style art deco skyscraper, the dining style is simple and uncomplicated – perfectly wood fire-grilled meats and seafood from Australia’s very best producers – a perfect match to what is Australia’s greatest wine list.
With an emphasis on excellent produce and a precise and attentive service style, the adjoining bar is the perfect spot for pre or post-lunch and dinner drinks, or more relaxed dining experience.
All Visa, Mastercard, and AMEX credit card transactions incur a processing fee of 1.8%. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. 10% discretionary service charge applies to all groups of 6+. 10% surcharge applies on Sundays. 15% surcharge applies on all public holidays.
Rockpool Melbourne
All Visa, Mastercard, and AMEX credit card transactions incur a processing fee of 1.8%. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. 10% discretionary service charge applies to all groups of 6+. 10% surcharge applies on Sundays. 15% surcharge applies on all public holidays.
Rockpool Perth
All Visa, Mastercard, and AMEX credit card transactions incur a processing fee of 1.8%. Debit card (Visa & Mastercard) transactions incur a processing fee of 1.4% and EFTPOS, 1.15%. International cards incur a processing fee of 3.5%. 10% discretionary service charge applies to all groups of 6+. 10% surcharge applies on Sundays. 15% surcharge applies on all public holidays.
